David Robb

01/2011 - Present

Supporting customer deployment of Novell, NetIQ and Micro Focus software in enterprise environments. Specializing in Open Enterprise Server, eDirectory, and Identity Manager.

• Supporting the new installation, configuration, and troubleshooting of services
• Involved with customer projects to upgrade or migrate data from one directory to another
• Reporting to customers on utilization of my services and the top issues encountered
• Work closely with customer teams to ensure success of their projects

02/2005 - 01/2011

Managed the day to day operation of the Bruyère network which was a mix of Novell NetWare/OES and Windows Servers. Prepared written plans for the upgrade of systems, and produce proposals for changes to the network environment to enhance performance and stability. Assisted with the backup of the network environment, and provide guidance on security issues within the network environment. Participated in project teams and meetings to ensure proper communications of changes are made to all employees.

• Validated the Active Directory environment and implemented changes so the network environment could better serve the user community
• Planned and implemented an Identity Manager system to connect eDirectory, Active Directory, and other systems needing a common identity
• Planned the introduction of VMWare to the environment, and began the virtualization process
• Work closely with the network team to ensure the smooth operation of the network and to address major issues

11/1998 - 02/2005

As part of the Integra team worked at various client sites throughout the Ottawa area on both Novell and Microsoft networks helping to implement new technologies and services for our customers. Provided troubleshooting services for various technologies. Assisted in the planning and documentation of the scope of work. Prepared reports on the results of upgrades and new installs.

• Rollout of Desktop Operating Systems
• Providing network support to small businesses
• Email system upgrades and administration
• Deployment and Upgrade of Novell NetWare

09/1979 - 08/1994

I joined the Coast Guard when I was accepted into the college and commenced a three year program to learn marine engineering and ship operations. I graduated with a 4th class combined motor and Steam certificate. I was assigned to the fleet where I worked as a watch keeping engineer. Throughout the years I wrote additional certificates, progressing from 4th class to a 1st class marine engineering certificate. I also progressed in my career going from junior engineer up to chief engineer of the ship.

• Served on the west coast of Canada, made 4 arctic voyages, and numerous voyages around Vancouver Island the the West Coast.
• Involved in the construction of a new Icebreaker (George R. Pearkes).
• Worked out of Dartmouth, Nova Scotia on various ships.
• Worked out of the Regional office in Toronto, Ontario as a project engineer.
• Finished my sailing career off on the Great Lakes.

1979 - 1982

Studies in Marine Engineering including Ship Operations, ship construction, Electricity and Electronics, chemistry, and physics and math.

Degree: 4th Class Marine engineering Certificate (steam and motor combined).

1994 - 1997

Studies in Philosophy and theology.

Degree: Bachelors of Philosophy